FAQ
1. Where do you ship?
We currently ship primarily within the United States.
2. What shipping options do you offer?
We offer several shipping options for our customers:
-
Express Shipping: 3–6 business days — $20
-
Free Shipping: 7–14 business days — Free
-
Free Standard Shipping: 7–14 business days — $10
Shipping times may vary depending on your location and order demand.
3. How long does order processing take?
Orders are usually processed within 1–3 business days before they are shipped.
During peak seasons or high demand periods, processing time may take slightly longer.
4. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery status.
5. What if I entered the wrong shipping address?
If you notice an incorrect shipping address, please contact our support team as soon as possible.
If the order has not yet been shipped, we will try to update the address.
6. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery and provide your order number along with photos of the issue. Our support team will assist you as quickly as possible.
7. How can I contact customer support?
You can contact us through our Contact Us page or by email.
Our support team typically responds within 24–48 hours.